Cleaning
It is important to take care of your jewellery; each piece will need to be treated individually depending on the materials used. This will help maintain the jewellerys great appearance.
Most materials we use can be delicately wiped clean with a soft damp cloth. Gold and silver plated components, if very dirty, can also be wiped clean with a soft damp cloth; then buffered dry with a polishing cloth. If residue builds up on stones or particles become lodged in settings a tooth brush will help removal by delicately dislodging any deposits. Exposure to substances such as soap, washing-up liquid, perfume, hairspray and cosmetics may damage jewellery. Your jewellery may also be affected by chlorine so avoid wearing jewellery while swimming. Remove jewellery when washing and bathing and when participating in activities such as sports, gardening, housework and anything that may cause general wear and tear.
Storage
Your jewellery is best stored individually in Reynaldo e Contu jewellery pouches preferably wrapped in a soft cloth or paper handkerchief to protect against tangling, chipping or scratching. Keep pouches away from heat or moisture which may cause damage to the contents inside. Never place several pieces of jewellery together without something between them. This is particularly important if you are travelling as the motion from your journey may cause damaging friction between pieces chipping beads and rubbing away metal plating.
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with Reynaldo e Contu you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Reynaldo e Contu retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
(c) Payment
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
(d) Discount Codes
(i) Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
(ii) Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
UK Standard: £ 2.95
- Order will be delivered within 2 - 3 working days of placing order.
- Signatures are required on all deliveries.
UK Special Delivery Next Day 1pm: £5.95
- Order will be delivered before 1pm the next working day of placing your order.
- Signatures are required on all deliveries.
- Order must be placed before 3pm.
- Restrictions apply, see www.royalmail.com
UK Special Delivery 9am: £12.95
- Order will be delivered before 9am the next working day of placing your order.
- Signatures are required on all deliveries.
- Order must be placed before 3pm.
- Restrictions apply, see www.royalmail.com
UK Special Delivery Saturday Guarantee 1pm: £8.15
- Order will be delivered before 1pm on Saturday.
- Signatures are required on all deliveries.
- Order must be placed before 3pm on preceding Friday.
- Restrictions apply see www.royalmail.com
UK Special Delivery Saturday Guarantee 9am: £15.15
- Order will be delivered before 9am on Saturday.
- Signatures are required on all deliveries.
- Order must be placed before 3pm on preceding Friday.
- Restrictions apply see www.royalmail.com
Europe & International: £5.95
- Order will be delivered within 3 - 5 working days.
- Signatures are required on all deliveries.
Returns are free!
We will happily offer an exchange or refund for items (without fault and in original packaging) returned to us within 14 days of receipt.
Step 1
Should you wish to return an item, please email the returns department at returns@reynaldoecontu.co.uk stating (1) the order number (2) the full name and postal address of the card holder who made the purchase and (3) the item(s) you would like to return.
Step 2
We will respond within 24hrs, providing you with a Returns Authorisation Number (RAN), which you will need to quote when returning goods.
Step 3
Refunds will be credited back to the card used to make the purchase. Please allow one to two billing cycles from the date we receive your returned merchandise for your account to be credited.
This privacy policy sets out how Reynaldo e Contu uses and protects any information that you give Reynaldo e Contu when you use this website.
Reynaldo e Contu is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Reynaldo e Contu may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30/06/09.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@reynaldoecontu.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
Reynaldo e Contu,
Dune Cottage,
65 Sandygate Road,
Crosspool,
Sheffield,
S10 5RX,
UK.
email: enquiries@reynaldoecontu.co.uk
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
This website and its content is copyright of Reynaldo e Contu - © Reynaldo e Contu 2009. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download to a local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Looking after your jewellery